Practice Manager Platform ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website practicemanagerplatform.com and any associated services (the "Platform"). By using the Platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information to provide you with our services:
1.1 Personal Information
When you sign up for an account or use our services, we may collect the following personal information:
Name
Email address
Phone number
Payment information (when you subscribe to our services)
Other contact information that you provide during registration or account management
1.2 Clinical and Health Information
As a platform managing therapy clinics, we may collect health-related information that you input into the system, including:
Patient records (name, medical history, therapy progress)
Therapist information (occupational, physical, and speech therapists)
Appointment schedules
Billing and insurance data related to therapy sessions
This data may be subject to regulations like HIPAA, and we ensure its secure handling and storage.
1.3 Usage Data
When you access the Platform, we may collect information about how you interact with the website, including:
IP address
Browser type
Device type
Pages visited and time spent
Date and time of access
2. How We Use Your Information
We use the collected information to:
Provide, operate, and maintain our services.
Manage clinic operations, including scheduling and patient records.
Communicate with you regarding account management, technical support, or updates.
Process payments and manage subscription services.
Improve the user experience and develop new features.
Comply with legal obligations, including HIPAA for handling medical records and patient information.
3. Legal Basis for Processing (For GDPR Users)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the type of data and the context in which we collect it:
Contractual necessity: To provide you with our services.
Consent: For data processing that requires your explicit consent.
Legal obligations: To comply with laws, such as healthcare data regulations (e.g., GDPR, HIPAA).
Legitimate interest: To maintain, improve, and secure our Platform.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers who help us operate the Platform (e.g., hosting providers, payment processors).
Legal authorities if required by law, to respond to subpoenas, court orders, or other legal processes.
Business partners in the case of a merger, acquisition, or sale of all or a portion of our business, provided they adhere to this Privacy Policy.
5. Data Security
We use industry-standard security measures, including encryption and secure data storage, to protect your information from unauthorized access, use, or disclosure. We comply with applicable healthcare data protection standards, such as HIPAA for patient records.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials secure.
6. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Clinical and patient data is stored in compliance with HIPAA and other relevant regulations, including retention periods required by law.
7. Your Data Protection Rights
7.1 For Users in the EEA (GDPR Rights)
If you are a user located in the EEA, you have the following rights under the GDPR:
Access: Request access to your personal data and obtain a copy.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Data portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us at
support
7.2 For Users in the U.S. (HIPAA Compliance)
For U.S. users, particularly healthcare providers, we comply with HIPAA regulations. Patients have the right to access their health information and request amendments. Providers are responsible for ensuring data accuracy and responding to patient requests for records.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These cookies may collect information about your preferences and browsing behavior on the Platform. You can manage your cookie preferences through your browser settings.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will take steps to delete that information as quickly as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your data, please contact us at:
Practice Manager Platform
support
